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Returns and Refunds All returns should be sent to:
We will gladly accept any returns of unopened and undamaged product within 30 days of your original order placement date. When we receive the unopened and undamaged products returned we will begin the return and refund process which may take up to two weeks to complete. We will refund the product cost less a restocking fee of $5.00. We do not refund the cost of shipping either to the customer or the cost of shipping to return the product to us. Please note that if your order qualified you for free shipping, the actual cost of shipping may be deducted from the amount refunded if the remaining order keep by the customer would not have qualified for free shipping. Manufacturer Guarantees Certain of our products carry a 100% satisfaction guarantee backed by the manufacturer. These products are clearly marked as offering a 100% satisfaction guarantee, such as those manufactured by the Global Healing Center. We will gladly honor the same guarantee as offered by the manufacturer. As such, in all cases clearly displaying a 100% satisfaction guarantee, you may return any products in any condition within 60 days of purchase and receive a full refund of the product cost less the cost of shipping. Damaged Product If your product is damaged in shipping we will gladly replace it for you. Please return the damaged product to us and upon receipt we will send you a replacement. You may choose to return the product in the box in which it was sent marking the outside "Damaged - Return to Sender" or by mailing it back to us in a new box. If you incur any cost to return it please include a receipt and we will also reimburse the cost to return the product to us. |
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